Information
Technology
Services

Information Technology Services is responsible for all technologies at Deerfield. These include the following:

Core Services

  • Networks – Install, upgrade and maintain the campus-wide networks and Internet connections
  • Systems – Install and maintain the servers that support network-based resources
  • Application Support – Provide access to and support for a set of standard applications, including installation and training
  • Technical Services – Provide installation, troubleshooting, and repair services for institutional equipment, including audiovisual resources
  • Telecommunications – Provide access to and support for communications services including voice and video

Collaborative Services

  • Administrative Technology – In collaboration with administrative departments, develop policies, procedures, and services in support of the administrative functions of the institution
  • Instructional Technology – In collaboration with academic departments, develop policies, procedures and services in support of the academic mission of the school
  • Web-based Services – In support of the Communications Office, provide the platforms and technical development and support for web-based resources, including DAINFO

Information Technology Services and the IT Help Desk are located in the Koch Center where we are open Monday – Friday, 7:45am – 4:30pm.  In addition, Help Desk services are available evenings and weekends during the school year.  We can be contacted at 413-774-1444 or helpdesk@deerfield.edu.

Staff

Frequently Asked Questions

You will be expected to use your Deerfield laptop in class and for school work. You may bring a second computer, but it will have to go through a registration process and have our standard virus protection installed. ITS cannot provide any technical support for non-standard computers and all computers must conform to the required specifications listed below in order to connect to our network and the Internet. However, ITS will make documentation available with instructions for connecting to the Deerfield network and accessing the Academy’s public printers.

REQUIRED Specifications for Non-Standard Computers

Windows XP Professional, Vista Business, 7 Professional or higher
Mac OS X Leopard or higher

All computers connecting to our network will be scanned to verify that they meet these required specifications.

Some students find it convenient to bring their own personal printer, but we also encourage students to take advantage of public networked printers which are available in a number of convenient locations around the school, including the Help Desk and the Library.

All new students will attend a technology orientation soon after they arrive at Deerfield. A schedule and details will be posted on our Back to School site before the start of school.  We will also offer workshops throughout the year on various topics.

Phone service is not available in dorm rooms, but a public phone is provided in each dorm. For questions contact the Help Desk at 413-774-1444 (x1444) or send us an email.

You can install programs you have purchased as long as they don’t interfere with the proper functioning of the laptop. Occasionally, software may cause problems that our technicians cannot resolve and we would have to reimage the laptop (restore it to its original configuration) so that it is available for your academic use. In that case, you would have to reinstall any non-Deerfield software. 

Your laptop is covered by a 3 year AppleCare warranty which only covers manufacturer’s defects. A secondary insurance policy through Student Insurance Partners has been purchased for your laptop which covers accidental damage (e.g., spills, drops), theft, and loss of use due to fire, flood, or other natural disasters. If an insurance claim is filed, you and your parents will be responsible for paying a deductible in the amount of $200. In the rare instance where the insurance does not cover the damage or loss (e.g., wear and tear, purposeful damage), you and your parents will be responsible for the repair and/or replacement of the laptop.

If your laptop is damaged, please bring it to the ITS Help Desk to be repaired. If it is stolen, please file a police report and report the incident to the ITS Help Desk so that we can facilitate the insurance claim.

The ITS Help Desk is located in the Koch Center for Science, Math, and Technology.  Stop by or call us at 413-774-1444 (x1444 on campus) or send us an email.

The staff at the ITS Help Desk is available for any technology-related question or problem with your Deerfield Academy-provided laptop. If your laptop is having any problems it should be brought to the Help Desk as soon as possible. 

If you have borrowed an item or items from ITS, please contact the Help Desk to make arrangements for its return. 

Contact Information Technology Services

helpdesk@deerfield.edu
413-774-1444
Fax 413-774-1603

Koch Center, Second floor
Mon–Fri, 7:45am–4:30pm

Mail PO Box 87
Deerfield, MA 01342

Help Desks

ITS Office
Mon–Fri, 7:45am–4:30pm

Boyden Library (Circulation Desk)
Mon–Thur, 4:30pm–9:40pm
Sat, 9:00am–4:30pm
Sun, 12:00pm–9:40pm