Please join everyone in ITS as we welcome our new colleague Jessie Blakeney-Hayward to the ITS team! In her new role of User Support Specialist, Jessie will interface with all members of our community as she provides front-line support to students, employees, and parents who call, email, or walk-in to the Help Desk. Jessie comes to us with 10+ years of experience providing front-line support and triage at mental health facilities in Brattleboro and the Boston area. And, she has experience with both Mac and Windows computers! Originally from Gill, Jessie is happy to be back in the Valley and closer to her family. Please introduce yourself to Jessie when you see her, and extend a generous Deerfield welcome.