Primary duties include, provide support and training in the effective use of instructional technology tools; collaborate with faculty to ensure the responsible and successful implementation and integration of technology into the Academy’s curriculum; provide one-on-one training and consulting on the use of the Academy’s Learning Management System; create and design training materials and deliver training in the use of new technologies, as well as standard applications and hardware; develop content and contribute to a library of online and printed resources in support of campus technologies; offer guidance, encouragement, and support for the use of educational technology in and out of the classroom; Provide after hours support for academic-oriented activities as needed; in collaboration with ITS Production Services, provide support and training for the video needs of academic programs; Provide training, troubleshooting, and support to all members of the Academy community; assist with the evaluation and installation of audio/visual and instructional technologies;
The successful candidate will possess the following skills and specifications: a Bachelor’s degree plus a minimum of 1-3 years’ experience providing face-to-face technical support and consultation to end-users is preferred; Solid macOS and iOS skills required with Windows experience preferred; excellent organization and interpersonal skills; exceptional customer service orientation; demonstrated proficiency in managing multiple priorities; strong initiative and the ability to be self-directed, resourceful and creative; demonstrated commitment to diversity and inclusion, and to serving the needs of a diverse community. Experience in an academic environment is preferred.
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Deerfield Academy does not discriminate against any individual on the basis of race, color, religion, sex, sexual orientation, marital status, transgender status, national origin, ancestry, genetic information, age, disability, status as a veteran or being a member of the Reserves or National Guard, or any other classification protected under state or federal law.