Technical Support Specialist

Reporting to the Manager of User Support, the Technical Support Specialist is responsible for providing support and training with campus technology to students and employees.

Primary duties include, provide support and training in the effective use of campus technology tools; including phones, printers, desktop devices; assist with orientation, training, and documentation for standard software and databases; provide backup support to the help desk for telephone calls, email messages, and walk in requests for technical support; document, track and monitor problems to ensure a timely resolution; provide basic hardware & software support; assist in maintaining the department loaner inventory; provide technical support & setup for audio/visual equipment required for events; provide after-hours support for events as needed; ability to work from home as needed.

The successful candidate will possess the following skills and specifications: Associate’s degree, plus a minimum of 1-3 years of experience providing technical support and triage of critical issues required, experience working in an academic environment is preferred; strong customer service orientation; outstanding communication, organizational and interpersonal skills; strong proficiency with technology required, advanced skill with Windows and Mac OS is highly desirable; solid trouble-shooting skills; the ability to be self-directed and a demonstrated commitment to diversity and inclusion and to serving the needs of a diverse community.

 

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Equal Opportunity Employment Policy

Deerfield Academy is a private, coeducational boarding school located in western Massachusetts with 650 students and 130 faculty. The Academy was founded in 1797 and has no religious affiliation.

Deerfield Academy is committed to equal employment opportunities for all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, creed, age, sex, national origin, disability status, genetics, pregnancy, protected military veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.