Directory

Information Technology

  • Can I use a non-Deerfield issued laptop?

    15 people found this helpful

    You will be expected to use your Deerfield laptop in class and for school work. You may bring a second computer, but it will have to go through a registration process and have our standard virus protection installed. ITS cannot provide any technical support for non-standard computers and all computers must conform to the required specifications listed below in order to connect to our network and the Internet. However, ITS will make documentation available with instructions for connecting to the Deerfield network and accessing the Academy’s public printers.

    REQUIRED Specifications for Non-Standard Computers

    Windows XP Professional, Vista Business, 7 Professional or higher
    Mac OS X Leopard or higher

    All computers connecting to our network will be scanned to verify that they meet these required specifications.

  • Do I need a personal printer?

    8 people found this helpful

    Some students find it convenient to bring their own personal printer, but we also encourage students to take advantage of public networked printers which are available in a number of convenient locations around the school, including the Help Desk and the Library.

  • Is telephone service available in dormitories?

    4 people found this helpful

    Phone service is not available in dorm rooms, but a public phone is provided in each dorm. For questions contact the Help Desk at 413-774-1444 (x1444) or send us an email.

  • Do new students receive instructions on how to operate their laptops?

    3 people found this helpful

    All new students will attend a technology orientation soon after they arrive at Deerfield. A schedule and details will be posted on our Back to School site before the start of school.  We will also offer workshops throughout the year on various topics.

  • Can I install my own programs on my Deerfield-provided laptop?

    3 people found this helpful

    You can install programs you have purchased as long as they don’t interfere with the proper functioning of the laptop. Occasionally, software may cause problems that our technicians cannot resolve and we would have to reimage the laptop (restore it to its original configuration) so that it is available for your academic use. In that case, you would have to reinstall any non-Deerfield software. 

  • How do I get help from Information Technology Services?

    1 person found this helpful

    The ITS Help Desk is located in the Koch Center for Science, Math, and Technology. Our hours of operation are posted online.  Stop by or call us at 413-774-1444 (x1444 on campus) or send us an email.

  • What do I do if my laptop is stolen, lost, or damaged?

    Your laptop is covered by a 3 year AppleCare warranty which only covers manufacturer’s defects. A secondary insurance policy through Student Insurance Partners has been purchased for your laptop which covers accidental damage (e.g., spills, drops), theft, and loss of use due to fire, flood, or other natural disasters. If an insurance claim is filed, you and your parents will be responsible for paying a deductible in the amount of $200. In the rare instance where the insurance does not cover the damage or loss (e.g., wear and tear, purposeful damage), you and your parents will be responsible for the repair and/or replacement of the laptop.

    If your laptop is damaged, please bring it to the ITS Help Desk to be repaired. If it is stolen, please file a police report and report the incident to the ITS Help Desk so that we can facilitate the insurance claim.

  • My laptop isn’t working properly. What should I do?

    The staff at the ITS Help Desk is available for any technology-related question or problem with your Deerfield Academy-provided laptop. If your laptop is having any problems it should be brought to the Help Desk as soon as possible.