Help Desk

REMINDER – Banner Maintenance: 11/4 @ 8pm – 11/5 @ 5pm

Banner maintenance will begin at 8pm Friday, November 4th and continue most of the day on Saturday .  Do not use the following Banner interfaces until notified otherwise:  Banner Forms/INB, BannerWeb, InfoView/Crystal.  The following services will experience brief interruptions throughout the weekend:  DAInfo, Admission Reader Application, Admission Inquiry, Annual Support site.  You will receive notification [...]

Improve your wireless connection!

Having problems with your wireless connection?  Check here for tips on how to make it better…

ITS Maintenance: 7/15-7/17 & 7/22-7/24

ITS will be performing necessary maintenance on network folders according to the schedule below.  Please note that during the maintenance windows you will not have access to the network folders referenced in the schedule. If you anticipate needing to access any files from these folders at these times you will want to make a local [...]

Data Security Warning

Many of you may have received emails recently from TIAA-CREF and possibly other financial institutions warning that your names and email addresses have been stolen from a third-party email-services provider called Epsilon.  This has also been widely reported in the media.  Here is what you need to know.

IRS Email Phishing Scheme

Please be aware that an email that appearing coming from the IRS asking for your social security number and W2 information is NOT a legitimate IRS request.  The IRS would never request personal information by email. The body of the email may include a link.  Do NOT click on the link and do not respond [...]

Network Maintenance: 1/20 & 1/21, 3-3:15am

Network maintenance will cause an interruption in the service that provides access to home and department directories (N: and F:). Downtime will be brief and take place during the night at 3a.m. on Thursday and Friday. This interruption is expected to last no longer than 15 minutes.

Christian Day, Web Applications Programmer

Deerfield welcomes Christian Day, who has been hired as the new Web Applications Programmer. Christian brings experience as a software developer, including having programmed web services for many popular travel websites. He also has a boarding school background, having taught and chaired Computer Science at both Phillips Exeter Academy and the Emma Willard School for [...]

Safe Traveller Tips from ITS

The staff in ITS wish you a safe and happy holiday season and a relaxing break We also want to share some tips for safe and responsible computing while off campus:

Phishing at DA

There have been a number of reports of phishing attempts at DA recently.  As an example, some of you may have received an email with a subject of “Dear Account User” over the weekend requesting for you to send your login information as a reply. These did NOT come from anyone at DA and you [...]

Sarah Hinz Joins IT

Deerfield welcomes Sarah Hinz, who starts her post today at the Help Desk as the new IT Services Coordinator. 


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